general business data bank

101. The behavioral sciences
approach is based on which of the following disciplines?

a.

Anthropology

b.

Economics

c.

Psychology

d.

Sociology

e.

All of these

ANS:

102. Organizational development is one specific set of management
techniques based in the ____ approach.

a.

management science

b.

systems theory

c.

behavioral sciences

d.

scientific
management

e.

quantitative

ANS:

103. The management science perspective applies all of the following to
managerial problems EXCEPT

a.

statistics.

b.

qualitative
techniques.

c.

mathematics.

d.

quantitative
techniques.

e.

All of these are
correct.

ANS:

104. The teamwork philosophy is based in part on the assumption that
five people working together can produce more than five people working
individually. This philosophy is consistent with the concept of

a.

transformation.

b.

entropy.

c.

synergy.

d.

feedback.

e.

quality.

ANS:

105. In ____ every situation is viewed as unique.

a.

a universalist view

b.

a TQM view

c.

a case view

d.

a scientific
management view

e.

None of these.

ANS:

106. In order to determine how to deal with a problem employee, Sharon
evaluated the employee, the problem, and the context in which the problem
occurred. She is applying which of the following perspectives?

a.

Participative view

b.

Universalist view

c.

Autonomy view

d.

Contingency view

e.

Humanist view

ANS:

107. Who of the following is often considered the “father of the
quality movement?”

a.

Weber

b.

Gilbreth

c.

Follet

d.

Deming

e.

Gehrke

ANS:

108. ____ focuses on managing the whole organization to deliver quality
to customers.

a.

Bureaucracy

b.

Theory Z

c.

Management-by-objective

d.

Total quality
management

e.

Organization-customer
relationship

ANS:

109. Elements of TQM include

a.

employee
detachment.

b.

focus on profits.

c.

benchmarking.

d.

accidental
improvement.

e.

All of these.

ANS: C

110. The implementation of small incremental improvements in all areas
of the organization on an ongoing basis is referred to as

a.

benchmarking.

b.

empowerment.

c.

systems theory.

d.

contingency
perspective.

e.

continuous
improvement.

ANS:

111. Which of the following uses the latest information technology to
keep in close touch with customers and to collect and manage large amounts of
customer data?

a.

Supply chain
management

b.

Learing
organizations

c.

Scientific
management

d.

Customer
relationship management

e.

The humanistic
approach

ANS:

112. An innovation mindset that strives to meet customers’ immediate
needs quickly and inexpensively is referred to as:

a.

Kaizen

b.

Just-in-time
control

c.

Total quality
management

d.

Jugaad

e.

XY Theory

ANS:

113. Jessica is a recent college graduate who is seeking a job that
includes telecommuting, shared jobs, flextime, and organization-sponsored
sabbaticals. Based on this information,
Jessica most likely belongs to which demographic group?

a.

Baby Boomer

b.

Generation X

c.

Generation Y

d.

Generation Z

e.

Tweener

ANS:

114. Genex Dynamics is a ballistics company that uses the unity of
command, scalar chain, and division of work principles. These are part of which management
philosophy?

a.

Administrative
principles approach

b.

Bureaucratic
approach

c.

Scientific
management approach

d.

Humanistic approach

e.

Behavioral sciences
approach

ANS:

115. Matrix Dress Designs operates using the concept of empowerment,
where employees act independently and with management facilitating rather than
controlling workers. These qualities
represent which management approach?

a.

Administrative
principles approach

b.

Bureacratic
approach

c.

Scientific
management approach

d.

Humanistic approach

e.

Behavioral sciences
approach

116. Georgia, an airline CEO, often looks for patterns of movement
within the airline industry, focusing on the qualities of rhythm, flow,
direction, shape, and networks of relationships. This type of activity, referred to as
________ thinking, allows Georgia to see the structures that underlie complex
situations within the industry and company.

a.

systems

b.

qualitative

c.

quantitative

d.

conceptual

e.

contingency

ANS:

117. __________ specifies a goal of no more than 3.4 defects per
million parts.

a.

Benchmarking

b.

Total quality
management

c.

Six sigma

d.

Balanced scorecard

e.

Jugaad

ANS: