A job analysis

A) please read and discuss the questions with the exercise in your text, “So you want to lead the orchestra!”

This is a very cool opportunity to try to explain why certain jobs , within the same business, get paid differently- a great way to see how internal and external  alignment and equity works. Give it a try and include your comments!

B) Identify a company with a lowest cost strategy. Why do you think they have this strategy?What ”jumps out you” with respect to their compensation plan? Repeat the above for a company with a  differentiation strategy and a third company with an  innovation strategy. (Answers should be 100 words or less for each company you identify. You can’t use the same companies provided in the slides (e.g., Wal-mart)

C) The Customer Service agent- a job analysis

You will need to access the following article: Alex Frangos “the customer service agent”, Wall street journal,  Available in the Rutgers library here:

https://rutgers.primo.exlibrisgroup.com/discovery/fulldisplay?docid=cdi_proquest_newspapers_398838815&context=PC&vid=01RUT_INST:01RUT&lang=en&search_scope=MyInst_and_CI_2&adaptor=Primo%20Central&tab=Everything_except_research&query=any,contains,frangos%20the%20customer%20service%20agent%20wall%20street%20journal&mode=basic (Links to an external site.)

After reading, discuss:

1. Does the day diary include sufficient information?

2. Identify specific information in the job that you found useful (to set pay)

3. What additional information would you need to determine compensation? Where do you think you could get this information?

As an alternative, pick another job you know about and answer the same questions.

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