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Scenario – Nikki
WilliamsNikki Williams was
working as the sales manager for Industrial Instruments. Some of the sales
executives were showing signs of burnout. They were losing interest in their
jobs and were no longer motivated to gain new accounts. The reward system
focused on old reliable accounts, but Nikki was now under pressure to expand
the customer base. Nikki had recently been to a seminar on corporate value
systems. She recognized that the company’s CEO wanted to change the way
employees thought about the firm and the way they related to one another. She
further recognized that a lasting solution to her problem required a
fundamental shift in perception.

1. To affect the value system, Nikki will be
working primarily with

a.

the legal-political
dimension.

b.

the sociocultural
dimension.

c.

the internal
cultural dimension.

d.

the economic
dimension.

e.

the external
dimension.

ANS:

2. Nikki could use the following to affect the
corporate culture:

a.

structured symbolic
logic.

b.

stories about
political heroes.

c.

stories about
company officers, stressing a value.

d.

stories about
economic depression.

e.

all of these.

ANS:

3. Nikki could hold _______, which are planned
activities at special events to provide examples of company values.

a.

ceremonies

b.

slogans

c.

symbols

d.

pictures of heroes

e.

none of these

ANS:

4. Industrial Instruments operates in an
environment that requires fast response and high-risk decision making. Which
type of culture may be appropriate here?

a.

Consistency

b.

Adaptability

c.

Clan

d.

Achievement

e.

Involvement

ANS:

Scenario – Melissa
Hill

Melissa Hill, sales
manager for One-Hit-Wonder Record Company, was trying to create a new strategy
to turn around the declining record sales the company was facing. Melissa
needed to find a way to find out what the customers really wanted, since
One-Hit-Wonder didn’t have accurate information like the competitors did. It
was imperative that she find the correct strategy and information because the
company was in financial trouble. The company’s President wanted all employees
to help find information and work as a team to develop better relationships
that might help the company. He also stated that he wanted the company to
remain an independent company. Melissa realized that through hard work and team
efforts, the company could get back on its feet as soon as they got reliable
information.

5. Melissa will be working primarily with

a.

the legal-political
dimension.

b.

the labor market.

c.

the internal
cultural dimension.

d.

pressure groups.

e.

the sociocultural
dimension.

ANS:

6. The problem Melissa faced was

a.

culture gap.

b.

structural
instability.

c.

environmental
uncertainty.

d.

company
transformation.

e.

legal problems.

ANS:

7. Which of the following would be the best way
for One-Hit-Wonder to decrease its uncertainty?

a.

To create
boundary-spanning roles

b.

To eliminate
interorganizational partnerships

c.

To merge with
another company

d.

To create a joint
venture

e.

None of these

ANS:

8. Which of the following best describes
One-Hit-Wonder’s culture?

a.

Clan culture

b.

Achievement culture

c.

Consistency culture

d.

Adaptability
culture

e.

None of these