Mandarin Oriental Hotel Group Computer Science Essay Free Essay Example

Mandarin Oriental Hotel Group is good known as an proprietor and operator of esteemed hotels in Asia and around the universe. Mandarin Oriental Hotel Singapore is a planetary leader in footings of engineering services provided as portion of its excellent cordial reception. Mandarin Oriental ( 1 ) , it pays particular attending to engineerings because there invitees demand the most advanced engineering services at the hotel. The hotel is be aftering to present new maps in the hereafter while maintaining a close ticker on the latest Information Technology trends.

Mandarin oriental Singapore has the latest and the most beforehand information engineering being used in the hotel industry.

Harmonizing to the survey and the information gathered which was non an easy occupation and to clearly advert the proper information about the information engineering being used by Mandarin Oriental hotel are Opera reserve system which helps Mandarin Oriental to hold a competitory advantage because of its cardinal characteristics and assist them to be a cardinal participant in the reserve system in the hotel and on the other manus Mandarin Oriental is utilizing Micros Point of sale which helps them to be really near to the clients as Point of sale offers a to the full incorporate solution for Restaurants, Bars, Clubs and Cafes with tools to assist you concentrate more on clients and with engineering, from table direction through to fast hard currency minutess.

The other information engineering used by the hotel is Open Table Restaurant and Guest direction package, Open Table lets us give clients the feeling that, these people know who I am and they care about what I want and what I like and do n’t wish.

The Open Table System truly helps us because it allows us to track every client that comes in. All these information engineering used by Mandarin oriental helps them to hold good competitory advantage and have a better client oriented hotel and cater all the clients ‘ demands, utilizing latest information engineering.

All the information gathered, the recommendation would be Micros Opera Reservation System as it ‘s the beforehand cardinal reserve system and has tonss of cardinal characteristics which make it to hold a competitory advantage.

2. Introduction

Mandarin Oriental Hotel is one of the taking five star trade names good known for its esteemed hotel in Singapore and around the universe. It offers personalized service which is based on two cardinal characteristics “ Legendary Service, ” and “ Sense of Topographic point ” . Mandarin Oriental is besides a engineering leader in five star cordial reception industries, with the latest information engineerings to accomplish a higher degree of service. Mandarin Oriental ( 1 ) .

The end of Mandarin oriental hotel is to wholly delight and fulfill our invitees, they are committed to doing a difference every twenty-four hours ; continually acquiring better and be the best. Mandarin Oriental ( 1 ) , Keep the invitee happy and satisfied by utilizing the best information engineering in the hotel service is the bars, eating houses, in room services, and look into in and look into out services, all to do guest feel at place, to supply a better trade of service and satisfaction by implementing latest information engineering. Mandarin Oriental ( 1 )

Mandarin Oriental Hotel one of leaders in footings of information engineering services. There are three sorts of information engineering which we are concentrating on which helps the hotel to hold a competitory advantage.

Opera reserve system used in look intoing in and look intoing out the invitee even though this is progress system which helps to supply a better service to the invitees, has its ain key characteristics which helps it to hold competitory advantage.

The eating house ( Dolce Vita ) is utilizing Micros Point of sale ( POS ) this engineering helps the eating house to run smooth and in an organized mode even helps them to concentrate more on clients and with engineering. The other system which they are utilizing is Open Table eating house, this engineering helps them to concentrate on the clients and their demands, demands. It ‘s an Open Table eating house and Guest direction package.

These sorts of engineering helps to pay particular attending towards the demands and demands, even though the invitee may be from the fiscal or amusement industry, every bit good as invitees who are seeking leisure activities. What of all time sort of guest all are looking for a better information engineering service they can acquire.

Micros Opera Reservation System ( ORS )

The Opera Reservation System ( ORS ) is one of the most beforehand reserve system which helps easy cheque in and look into out of the invitee. It is major engineering used in front line of the hotel. ORS easy handles all types of reserves single, group, party, company, travel agent, and waitlisted Harmonizing to the research and survey done these are the cardinal characteristics of Opera Reservation System. Opera ( 2 )

Global Position: Opera Reservation system supports all sorts of currency and different linguistic communications. Room rates and grosss can be easy converted from the local currency to any other currency to do it easy for the invitee. ORS is able to back up any linguistic communication depends on the invitee profile. All the information needed such as belongings, room rate can be displayed in different linguistic communication.

Automatic Rate and Inventory Controls: Opera reserve system lets you put up rate of an person and for groups. Helps to command stock list and makes stock list direction easy and this increases net income. Board rates can be generated on the per centum tenancy. Agents are allowed to utilize the hotel reserve system to entree the best rates for the sum of length of stay order to increase belongings grosss.

Full Reservation Functionality: When agents are doing a engagement on the Opera reserve system they can easy make multiple operations such as routing direction, split charges, shared reserves, frequent circular and trueness plan ranks, negotiated rates, and price reductions. Deposit minutess are transferred to room.

Efficient Searching: Opera reserve system helps to look into for handiness on other belongingss and other concatenation of hotel. ORS makes the hunt easier merely with some standards such as belongings name, location, bundle, attractive forces and attractive forces.

Group and Block Features: Pull offing group and barricading reserves is easy in the Opera reserve system. Room blocking, boarding lists, room sharing, sedimentations, tour series are handled by Opera reserve system.

Multi-Property Rate Display: Opera reserve system can demo rates, room types, and bundles for one belongings and for multiple belongingss at the same clip agents can easy question for different day of the months when the requested day of the months are non available.

Benefits: Easy to larn and user-friendly with a good hunt engine and helps to heighten gross. Opera reserve system handles sedimentations and room blocking. Multi-Property itinerary reserves are handled easy.

Global Distribution Interface: Opera reserve system can work together with GDS ( Global Distribution System ) interface that allows travel bureaus to corroborate engagements and direct the information.

These keys characteristics help Opera reserve system to hold competitory advantage and do it truly beforehand package engineering used in hotels.

Disadvantages:

Even though Opera Reservation System is one of the progress reserve system it still has its ain draw back, while making dark audit ORS is bit slow. ORS can devour clip making the dark audit on the other manus Fidelio is faster.

Micros Point of Sale ( POS )

Point of sale is one of the best and better information engineering solution which a eating houses, Bars, Clubs and Cafes can hold and with tools to assist you concentrate more on clients and with engineering, from pull offing all the tabular arraies to fast minutess. Point of sale is helpful to your retail, saloon, concierge and bite bars.

Point of sale system package will assist you to hold a better degree of control over your concern operations, increasing efficiency, net incomes. Mandarin oriental eating house are utilizing the point of sale ( Dolce Vita ) POS ( 3 )

The most basic Point of sale system consists of:

Computer

Cash drawer

Receipt pressman

Proctor

Keyboard

Harmonizing to all the research and survey done POS has its competitory advantage and key characteristics which helps it to be a more efficient than hard currency registry. POS ( 3 )

Requires small training clip for the staff

Full-colour touch screen provides fast and easy order entry and guest cheque characteristics

Built-in multi-language

Personal IDs or magnetic cards, set to command entree for people who can do alterations rapidly

Restaurant directors can alter bill of fare and monetary values

Add or redact employee information and execute other administrative maps.

Quick and easy to put in.

Minimal break to your concern flow.

Reduces labour costs Prevents loss, Inaccurate orders, taking to waste and gross loss, no order excepted until put in Micros POS.

Eliminate manual mistakes and helps to see which individual has done the error so following clip he can repair the manual error.

Serve invitees efficaciously and hence creates return clients.

Allows you to do speedy monetary value alterations and bill of fare alterations from any work station.

Accepts major recognition cards.

Disadvantages:

Micros Point of sale is one of the best information engineering package, it ‘s truly user friendly and easy to larn on the other manus it has its ain drawbacks.

Point of sale some clip hangs the system so there is demand to be re-starting the system and takes clip.

Problem in reading damaged magnetic strips

Some times non compatible to some debit cards even they are Visa or MasterCard, from different portion of universe.

Micros Point of sale

Open Table Restaurant and Guest direction.

Open Table spring clients the feeling that, these people know who I am and they care about what I want and what I like and do n’t wish. The Open Table System truly helps us because it allows us to track every client that comes.

A client may non hold been in for eight months but we can still state, “ Hello, Mr. Johnson. It ‘s so nice to see you once more. It truly helps to hold personal service towards the invitee and the invitee feels obliged towards that sort of service rendered towards him, Open tabular array package helps to make good service with the aid of engineering towards your client. With Open Table you do n’t hold to maintain it in your caput, it ‘s all at that place in forepart of you and makes your service smooth.

Guests are ever impressed that we ‘re able to acknowledge them. Open Table improves our guest reserve direction procedure. No affair who takes the reserve, we can now rapidly place habitues. Mandarin Oriental is utilizing Open tabular array as it provides a customized service to its invitee.

Harmonizing to the survey done by unfastened tabular array the most engaged unfastened tabular array eating houses are: Open tabular array ( 4 )

Morton ‘s The Steakhouse – SingaporeA

MELT ~ The World CafeA

Cherry GardenA

Dolce VitaA

These eating houses are runing in Mandarin Oriental. Open tabular array ( 5 )

The key features that makes Open tabular array have a competitory advantage and makes them a better information engineering are

Reservation Management

Easily enter or alteration reserves while sing guest histories

Telephone Numberss, electronic mail and mailing references

Allow blocking and VIP ( place barricading )

Reduce no-shows with client trailing ( by naming )

Take reserves from your web site or Open Table 24 hours a twenty-four hours

Table Management

Maximize capacity direction in siting with walk-in and waitlist.

Immediately track screens for more efficient kitchen and waiter direction

Increase tabular array bend harmonizing to group sitting pick

Shop multiple reserve and particular events

Hold and combine tabular arraies for big parties

Record and position displacement notes for each twenty-four hours

Guest Management

Identify habitues and VIP invitees

Customer penchants to run into particular petitions

View client reserve histories

Track particular occasions such as invitee birthdays and day of remembrances

Selling Management

Path and wages concierge concern

Accept parking vouchers

Disadvantages:

Open Table eating house and Guest Management has its cardinal characteristics but has its ain drawbacks as good, Open tabular array sometimes hangs the system, whenever there are big maps table assorting is to be done every clip to apportion the right tabular arraies to the invitee. Changes have to be done before every map harmonizing to the screens in the Open Table package.

6. Recommendations

Harmonizing to all the research and analyze done about the information engineering used in Mandarin Oriental, the most successful engineering used by them is Micros Opera Reservation system as it gives them a competitory advantage and has major key characteristics which help to be the most beforehand reserve package, OPERA Reservation System a true centrally managed cardinal reserve system. Even tough it has some draw dorsums but in long tally it ‘s a critical information engineering used by the hotel.

7. Decisions

Micros plays a major function in the information engineering today as it has the best and progress information engineering and package which helps hotels to be better, be more progress, provide good service which the invitee likes to hold.

Micros have competitory advantage gained through usage of information engineering and executions of information engineering system in the cordial reception industry make them a market that caters all the different demands of every sort of client, who needs to be taken attention of his or her demands. The engineering used by the hotel helps so to derive advantage over their rivals and do them a better topographic point for leisure and concern for every individual who can associate themselves and their demands.

Even though this information engineering has draw dorsums but in long tally they sustain and manage good and assist them to acquire good client response.