Remarks represents

Please indicate which category (or categories) of defensive or supportive behavior each of the following remarks represents:

  1. “That’s completely ridiculous, how could you possibly suggest it?”
  2. “I can understand why that proposal would upset you.”
  3. “I can see several potential problems that would have to be resolved before we choose that option.”
  4. “Look, we’ve tried all that before and I know it won’t work.”
  5. “I’m sure whatever you decide will be okay.”
  6. “What do you think are the factors that caused this problem?”
  7. “We could try that and track the results before we decide for sure.”
  8. “I don’t care what the legal department says, I want to be able to see a picture of each new applicant.”
  9. “How about we have a meeting to sit down and think about ways we can accomplish this task?”
  10. “I don’t want to talk about this, just do what I asked you to do.”