Please watch the video and the article before you finish.
This week I am going to take you on a tour with me of the ResortQuest’s Call Center, located in Ft. Walton Beach, FL. This company is owner by Wyndham Vacation Rentals and is a vacation rental property management company. That means that they have multiple options for guests to book from one bedroom condominiums up to multi-million dollar luxury homes. I have been affiliated with this company since the year of 2000, and they provided me with the opportunity to consult for them while I was able to go back to grad school. The areas that this call center represents is the Northwest Florida region (Panama City Beach westward to Gulf Shores, AL) and Orlando, FL and a few areas in South FL.
A former HSTM student was our tour guide and she is still working in group sales. As you go through this tour, please notice the different departments and try to figure out how they all intertwine. This is a for-profit company, so generating revenue, increasing sales (revenue), & seeking new business development is first and foremost for all departments.